Last Updated: October 2025
At Kakineha Coffee Beverages, we strive to ensure your complete satisfaction with every order. This Returns & Refunds Policy outlines the circumstances under which returns and refunds may be processed.
You may cancel your order by contacting us via phone call before your order has been prepared. Cancellations received after preparation has begun cannot be accepted.
To cancel an order, please call us at +256 701 590 205 / +256 774 690 205 immediately after placing your order.
If your cancellation is accepted, we will process your refund within 21 days of the cancellation date. Refunds will be issued using the same payment method used for the original order.
Please note that delivery charges are non-refundable unless the order is cancelled before preparation begins.
In the unlikely event that we deliver a wrong or incorrect order, you have the right to:
Please contact us immediately if you receive an incorrect order. We will work to resolve the issue promptly.
If you receive damaged or defective products, please contact us within 24 hours of delivery. We will investigate the issue and may offer:
If you are not satisfied with the quality of your order, please contact us within 24 hours of delivery. We take quality complaints seriously and will work with you to resolve the issue appropriately.
The following are generally non-refundable:
To request a refund, please contact us:
Please provide your order number and a brief description of the issue when requesting a refund.
Once a refund is approved, it may take up to 21 business days for the refund to appear in your account, depending on your payment method and financial institution.
If you have any questions about our Returns & Refunds Policy, please contact us:
Kakineha Coffee Beverages
9H47+MP3, Kampala, Uganda
Phone: +256 701 590 205 / +256 774 690 205
Email: nejad2013.sh@gmail.com