Last Updated: October 2025
Please carefully read the terms and conditions below before placing any order for any of the Goods or Services from this Application/Website. By placing an order for any of the Goods or Services from this Application/Website, whereas it is by phone, or by any other available channel, you agree to be bound by these Terms and Conditions.
These Terms and Conditions describe the general online ordering and delivery terms and conditions between us and you and the different rights and obligations of the Parties.
Subject to applicable laws and legal regulations in force, we may, in our discretion, from time to time amend or otherwise modify the Terms and Conditions of Use. We recommend that you carefully read these Terms and Conditions each time you order online, as they may affect your rights.
We are Kakineha Coffee Beverages, trading as "Kakineha Coffee".
Our registered office is located at 9H47+MP3, Kampala, Uganda.
Contact us on Telephone Number: +256 701 590 205 / +256 774 690 205
3.1. By placing an order through our mobile Application/Website, you enter into an agreement with Kakineha Coffee with respect to the processing of that order. This Agreement will remain in full force and effect while you use the Application/Website until termination.
3.2. Kakineha Coffee is responsible for the preparation, quality, and delivery of your order and in this regard, you hereby agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.
3.3. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you are the legal holder of the card and that you have sufficient funds to make the payment therefrom.
3.4. The pictures of the goods are for presentation only. The ordered goods may have differences (e.g. color, form, etc.) towards the photos existing on the Application/Website.
3.5. Any Goods and Services which you might buy from this Application/Website are intended for your use only. Resale of any of such Goods and Services or acting as an agent for a third party is forbidden under this agreement.
3.6. Please note that some of our Goods may not be suitable for certain age ranges, preferences, or health statuses. Please ensure, by carefully reading product descriptions, that the goods you order are suitable for the recipient.
3.7. When ordering from this Application/Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
3.8. Any order that you place in our Application/Website or related platforms is subject to availability, delivery capacity, and acceptance by us.
3.10. If the Goods or services are not available or if there is no delivery capacity, we will let you know by text message (SMS) or phone call.
4.1. The Agreement entered into by virtue of orders made for our goods and services is between you and Kakineha Coffee.
4.2. All prices listed on the Application/Website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax and exclusive of delivery charges which shall be communicated after placing your order and shall be based on the distance to the location/place of delivery.
4.4. The total price for Goods or Services ordered, including delivery charges, will be displayed when you place your order. Full payment must be made for all Goods dispatched and Services provided. Payment has to be made in cash or, if available on the Application/Website, by online payment (e.g. credit, mobile money, or debit card).
5.1. We aim to deliver your orders as close as possible to your requested delivery/collection time but we cannot guarantee delivery on time in all cases. Delivery periods at the time of ordering should be taken into account as approximate only and thus they might vary due to weather conditions or traffic or other unforeseen circumstances.
5.2. If your order is not delivered within the estimated delivery time quoted by us, please contact us through our telephone lines.
5.3. In case of a late delivery, the delivery charge will neither be voided nor refunded.
5.4. All risk in your order shall pass to you upon delivery.
5.8. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order.
6.1. You must notify Kakineha Coffee through a phone call if you decide to cancel your order. Only cancellations that are made and received before the food/order is prepared shall be accepted and refunded.
6.3. Once your cancellation is accepted, we will refund your money within 21 days of such cancellation.
6.4. In the unlikely event that we deliver a wrong order, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item or you could place another order in place of the wrong one.
7.1. You hereby acknowledge that all rights, titles and interests in the content, arrangement and layout, the trademarks, service marks, package designs, text, including but not limited to rights covered by the Intellectual Property Rights, are proprietary to Kakineha Coffee, and that You will not acquire any right, title, or interest in or to the site or its content except as expressly set forth in this Agreement.
9.1. We take complaints very seriously and place customers at the core of our processes.
9.2. We aim to respond to your complaints within 24 business hours. Please submit any complaints to the following email address: nejad2013.sh@gmail.com.
10.1. Great care has been taken to ensure that the information available on this Application/Website is correct and error-free. We apologize for any errors or omissions that might be published.
10.3. We disclaim any and all liability to you for the supply of the Goods and services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer.
10.9. In the event Kakineha Coffee has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, we reserve the right to block the customer immediately and refuse future service.
11.1. All prices for our goods and services are in Uganda Shillings.
11.9. These Terms and Conditions shall be governed by and construed in accordance with the laws of Uganda. The parties hereto submit to the exclusive jurisdiction of the courts of Uganda.
11.10. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.